As of 03.09.2025

1) Scope

This policy applies to all fee-based digital services provided by rentcard – in particular

• identity, income and rent payment verifications,
• the creation, provision and/or sharing of application portfolios, guarantor portfolios and credit reports (in each case as digital dossiers/files, e.g. PDF or link).

Any deviating individual agreements shall take precedence.

2) Right of withdrawal (consumers only)

Deadline: You have the right to withdraw from the contract within 14 days of conclusion without giving reasons.
Expiry of the right of withdrawal: In the case of digital content/services that are not provided on a physical data carrier, the right of withdrawal expires if
a) you have expressly agreed that we may begin providing the service before the expiry of the withdrawal period, and
b) you have confirmed your knowledge of the loss of the right of withdrawal (Section 356 (5) BGB).
Commencement before expiry without expiry: If you have requested the commencement of the service before the expiry of the withdrawal period without the right of withdrawal having expired, you must pay reasonable compensation for the service provided up to that point in the event of withdrawal (Section 357 (8) BGB).

Sample withdrawal form

If you wish to withdraw, please send an email to support@rentcard.app
with the following content:
“I hereby withdraw from the contract I have concluded for the provision of the following service(s): [description], ordered on [date], name [first name/surname], email [account email], date, signature (if by letter).”

3) Term, cancellation, refund

• Cancellation: not possible, as our service only runs for 3 months and is not automatically renewed thereafter
• No refunds for fees already paid for partial periods. Access remains until the end of the period.

4) Individual services & usage thresholds

• Completed verifications (e.g. identity/income/rent payment) that our system marks as successfully completed are considered to have been provided and are non-refundable.
• Dossiers (application folder, guarantor folder, credit report) that have been generated and/or made available (e.g. download, link sharing, sharing with landlords) are considered to have been provided and are non-refundable.
• Failed verifications or dossier generations for which there is evidence that no user misconduct was involved may be credited or made possible again.

5) Voluntary satisfaction guarantee from rentcard (goodwill)

In addition to statutory rights, we grant the following goodwill rule from the initial purchase:

• no verifications completed within 7 days: full refund upon request.
• completed verification: no goodwill refund.
  This goodwill policy does not apply in the event of violations of our terms of use or misuse.

6) Double debits, incorrect purchases and failures

• Double/incorrect bookings: full refund after review.
• Significant technical failures (not just individual malfunctions) that make use impossible for > 24 hours at a time: credit note or pro-rata refund for the affected period.

7) Excluded refunds

No refund in the event of:

• Violation of laws or our Terms of Use,
• Fraudulent, abusive or improper use,
• Termination for good cause within your sphere of influence.

8) B2B purchases (businesses)

There is no statutory right of withdrawal for businesses. Refunds will only be made if contractually agreed or as a gesture of goodwill (section 5).

9) Request for refund – procedure

Please contact support@rentcard.app
with:

Order number/transaction ID, date of purchase, account email address,

description of the issue (e.g. cancellation, double debit, failure),

evidence (screenshots/error messages), if applicable.
Response time: usually within 2–3 working days.
Payment: approved refunds will be made to the original payment method within 5–10 working days of approval. A change of payment method is not possible.

10) Payment service providers & chargebacks

Payments are processed via standard payment service providers. Please contact us first before initiating a chargeback so that we can facilitate a quick solution (refund/credit note).

11) Contact

rentcard – Support
Email: support@rentcard.app

(Postal address and company details can be found in the legal notice.)

12) Changes to this policy

We may amend this policy with future effect. The current version is available on our website. We will announce any significant changes in good time.